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Privacy Policy

Effective Date: March 25, 2026

Website: https://www.smithsplumbingandheatingdivision.com/

1. Introduction Welcome to Smith’s Plumbing & Heating Division. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our plumbing and heating services in Dorset and the surrounding areas.

2. Information We Collect We may collect and process the following data about you:

  • Identity Data: First name, last name.
  • Contact Data: Billing address, service address, email address, and telephone numbers (e.g., 07758162150).
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform when you interact with our website.
  • Transaction Data: Details about payments to and from you and other details of services you have purchased from us.

3. How We Use Your Information We use your personal data to:

  • Register you as a new customer.
  • Process and deliver your plumbing and heating services, including managing payments, fees, and charges.
  • Manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • Respond to inquiries submitted via our website contact form.
  • Ensure the safety and compliance of our Gas Safe registered services.

4. Data Sharing and Disclosure We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except:

  • Trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • When required by law or to comply with legal processes (e.g., providing gas safety certificates to relevant local authorities or Gas Safe Register).

5. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

6. Contact Us If you have any questions about this Privacy Policy, please contact us at: